Support · read by a founder

Talk to a founder, not a queue.

Three things every new founder asks before they trust an autonomous agent with their books — what the agents watch, when the digest arrives, and how to pause or cancel. Here are the plain-English answers.

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What the agents watch, every hour of the day.

Six things. Each one writes a line to your books the moment it happens, so nothing sneaks into a surprise at month end.

The always-on watchlist
No nightly batch, no waiting for a CSV. The agents listen to your store, your bank and your ad accounts round the clock.
  • Sales

    Live

    Every paid order lands in your books the moment the customer pays.

  • Platform fees

    Live

    Shopify, app store and any middleware cuts are tracked one by one.

  • Ad charges

    Live

    Daily Meta, TikTok and Google spend shows up as its own line, not noise.

  • Refunds

    Live

    Returns and partial refunds hit the digest the same day, with the reason.

  • Chargebacks

    Live

    Disputes are flagged the moment they open, so you see them before the bank does.

  • Currency moves

    Live

    FX rate changes are recorded as they happen, not batched at month end.

Want the full step-by-step in plain English? Read the full overnight loop →

Section two · timing

Before breakfast, every weekday.

The morning digest lands at 6:47 AM in your timezone — quiet, in plain English, ready for coffee.

You can move that time on the settings page whenever you like. Not signed in yet? We'll start with a sensible default and let a founder move it sooner if you ask on this page.

Why Tilldawn instead of QuickBooks? See the full comparison →

Pause & cancel

No contract, no guilt, no exit fee.

You owe us nothing if you stop using us. Four plain-English promises, in this order.

  • No contract. You stay because it is useful, not because you signed something.
  • No exit fee. Cancel any time, from the dashboard or by sending us a message.
  • The agents stop watching on the day you ask. Not on the next billing cycle.
  • Your books stay readable for 30 days after pause. Export them any time.

Section four · send us a note

Want to pause — or just have a question?

Drop a note below. A founder reads every message and replies within one business day.